Frequently Asked Questions

Setting up Barpel is simple: 1) Create an account, 2) Connect your Shopify or WooCommerce store with one click, 3) Configure your AI assistant with your brand voice and policies, 4) Get a dedicated phone number and start taking calls. The entire process takes less than 10 minutes.

We currently support Shopify, WooCommerce, BigCommerce, and TikTok Shop. We also offer API access for custom integrations with other platforms. If you need support for a specific platform, please contact our team.

No technical knowledge is required. Our platform is designed to be user-friendly, with one-click integrations and an intuitive dashboard. Our support team is also available to help you get set up if needed.

Our pricing is based on the number of minutes used per month. Each plan includes a certain number of minutes, and you can upgrade or downgrade at any time. Unused minutes do not roll over to the next month.

If you approach your monthly limit, we will notify you via email. You can either upgrade your plan or purchase additional minutes at $0.08 per minute. We will never cut off your service unexpectedly.

Yes, you can cancel your subscription at any time with no cancellation fees. Your service will continue until the end of your current billing period. We also offer a 14-day free trial with no credit card required.

Our AI is trained on millions of customer service interactions and can handle most common inquiries automatically. For complex issues, the AI can escalate to a human agent, take a message, or schedule a callback based on your preferences.

Yes, you can customize the AI's voice, tone, speaking speed, and personality to match your brand. You can also create custom greetings, responses, and escalation rules.

Our AI supports over 30 languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, and Chinese. The AI can automatically detect the caller's language and respond accordingly.

Our AI uses advanced voice synthesis technology to sound remarkably human-like. Most callers cannot distinguish the AI from a human agent. You can also choose from multiple voice options to find the best fit for your brand.

Our Shopify integration syncs your products, orders, and customer data in real-time. The AI can look up order status, process returns, check inventory, and answer product questions using your live store data.

Yes, we offer integrations with popular CRMs including Salesforce, HubSpot, and Zoho. You can also use our API or Zapier integration to connect with virtually any system.

Yes, we offer a comprehensive REST API that allows you to integrate Barpel with your existing systems, build custom workflows, and access call data programmatically. API documentation is available in our developer portal.

Absolutely. We use enterprise-grade security including AES-256 encryption, SOC 2 Type II compliance, and GDPR compliance. All data is encrypted in transit and at rest. We never share or sell your data.

By default, call recordings are retained for 90 days. You can customize this retention period in your settings, with options ranging from 7 days to indefinite retention. You can also delete recordings at any time.

Yes, we are fully GDPR compliant. We offer data processing agreements, support data subject rights requests, and maintain appropriate technical and organizational measures to protect personal data.

When a customer abandons their cart, our system waits 15 minutes and then places an outbound call. The AI answers questions, addresses concerns, and helps complete the purchase. If the customer already bought, the call is automatically canceled.

Yes, you can customize the delay before the call (from 5 minutes to 24 hours), set minimum cart values, and configure which products trigger calls. You can also set quiet hours to avoid calling at inappropriate times.